St Louis Home Health Care from StarResource Home Care and Staffing: Survey Results

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2009 Client Satisfaction Survey Results

The following is a summary of 2009 client satisfaction surveys.
The results below are based upon the percentage of responses to each question.

1. When I called StarResource to inquire about service all of my questions were answered.	Agree 96%
2. The StarResouce information packet gives me all of the information that I need.	Agree 92%
3. The process for receiving in-home service was managed in a timely manner.	Agree 95%
4. When I called the office with a request or concern, it is handled in a courteous manner.	Agree 97%
5. StarResource was able to deliver care during the hours that I requested.	Agree 88%
6. Billing statements are received in a timely manner.	Agree 95%
7. Billing statements are easy to understand.	Agree 92%
8. I received the same caregiver(s) most of the time.	Agree 90%
9. I will refer others to use StarResource In-Home Services.	Agree 94%
Please rate our caregivers:	Excellent to Good
Friendly and Courteous	98%
Appearance	95%
Compassion	95%
Punctuality	90%
Care Competency	90%

Comments

“Courtney is fantastic-caring, kind, and very encouraging. She’s wonderful in every way!” -Laura, Client, St. Louis City

“Keep up the good work!” -Walter, Client, St. Louis City

“Pam and Pat are terrific caregivers.” -anonymous

“Judy is very caring for my mother-I appreciate her concern. As my mother requires a lot of attention because of her health problems. Judy is great with her!” -Vella, Client’s Daughter

“My help is always on time, friendly, and professional.” -Willie, Client, St. Louis City

“My family and I are very pleased with the caregiver that represents StarResource. Also, I admire Carmen, and all her hard work as an administrator.” -Sandra, Clients's Daughter

“I wanted the best and I found it!” -Mary, Client, St. Louis City

“Virginia is great with my mother-thank you!” -Client’s Son

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StarResource, LLC • 11500 Olive Blvd, Suite 158, St. Louis, MO 63141 • 314-432-7827

StarResource, LLC is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran's status or any other basis protected by applicable discrimination laws.